Managed IT for Medical Practices

PTG provides managed IT for medical practices with compliance-first controls, industry-specific platform expertise, and evidence-backed security programs for medical practices in Orlando and Central Florida.

Why medical practices need specialized IT

Medical practices operate under a level of regulatory scrutiny that most small businesses never encounter. HIPAA, HITECH, the proposed HIPAA Security Rule NPRM, Florida's Information Protection Act (FIPA), and payer contract requirements all impose specific technical and administrative controls on how your practice handles patient data. A single ransomware event or misconfigured cloud sync can trigger breach notification obligations, OCR investigations, and payer contract violations — all at once.

Generic IT support does not solve for this. A managed IT provider that serves medical practices needs to understand PHI flows through your EHR, e-prescribing platform, patient portal, imaging systems, and connected devices. They need to know how to configure Microsoft 365 for HIPAA, how to handle a breach that involves an unencrypted laptop or lost smartphone, and how to produce audit-ready evidence when a payer or the OCR asks for it.

Perez Technology Group specializes in medical practice IT. We support solo physicians, group practices, urgent care clinics, dental offices, chiropractic offices, and specialty clinics across Orlando and Central Florida.

What is included in medical practice managed IT

PTG's medical practice managed IT program covers the full technology stack a modern practice depends on:

• HIPAA-compliant Microsoft 365 configuration — encrypted email, DLP policies for PHI, sensitivity labels, audit logging, BAA in place
• EHR support — hands-on experience with Epic, Athenahealth, eClinicalWorks, DrChrono, Kareo, NextGen, Dentrix, Eaglesoft, and OpenDental
• Endpoint security — EDR on every workstation, laptop, and tablet with 24/7 monitoring
• Backup and disaster recovery — immutable backups with 30-day retention and quarterly restore testing
• Identity security — MFA on every account, conditional access, privileged access management
• Breach response — 72-hour incident response playbook, OCR-ready evidence collection, breach notification support
• Security awareness training — annual HIPAA training plus monthly phishing simulations
• Business associate agreements — inventory, review, and renewal tracking for every vendor that touches PHI
• Compliance evidence collection — automated policy attestations, access reviews, and audit-ready evidence packages

HIPAA compliance is a moving target

The HIPAA Security Rule Notice of Proposed Rulemaking published in early 2026 signals the biggest shift in HIPAA cybersecurity in over a decade. Expect specific technical requirements around MFA, encryption, network segmentation, vulnerability management, and incident response — not just "reasonable and appropriate" safeguards.

Practices that wait for the final rule will fall behind. PTG helps clients get ahead of the NPRM by implementing the proposed controls now, documenting the work, and building the evidence base a future audit will demand. See our HIPAA Security Rule NPRM 2026 prep guide for the full checklist.

Real-world medical IT scenarios PTG handles

Ransomware hitting a solo practice

Ransomware on a single workstation can encrypt the entire EHR if network segmentation is weak. PTG's response: isolate, contain, restore from immutable backup, notify OCR if PHI was accessed, and produce a post-incident report with remediation. Average time to restored operations: 24-48 hours vs 2-3 weeks for practices without a documented playbook.

Lost or stolen laptop

A physician laptop stolen from a car is a breach event if the drive is not encrypted. PTG configures BitLocker or FileVault on every device before deployment. If a theft happens, we produce the encryption attestation the OCR expects to see, which typically converts a reportable breach into a documented safe harbor event.

Vendor breach involving your practice

Your billing service, EHR vendor, or imaging center has a breach and PHI in your practice was involved. PTG helps you understand your notification obligations, coordinate with the vendor's incident response team, and communicate with patients if required.

OCR audit or complaint

The OCR opens an investigation after a patient complaint. PTG produces the audit-ready evidence package: risk assessment, workforce training records, BAA inventory, access logs, encryption attestations, and remediation records. Practices with PTG evidence packages resolve OCR reviews 3-5x faster than practices scrambling to assemble evidence.

Pricing and engagement models

PTG medical practice managed IT typically runs $150-$275 per user per month depending on:

• Number of providers and clinical staff
• EHR platform and integration complexity
• Number of connected medical devices (imaging, lab, patient monitoring)
• Compliance scope (HIPAA only vs HIPAA plus PCI plus state privacy law)
• Whether you need co-managed IT to augment an internal IT person

We offer a free 60-minute IT resilience assessment specifically for medical practices. The assessment covers your current EHR configuration, backup posture, HIPAA gap analysis, and payer contract compliance. No obligation, no sales pressure. Contact PTG to schedule.

How PTG compares to generic MSPs